Contact Our Support Team
⏱️ Response Time
We typically respond to all inquiries within 24-48 hours during business days.
How to Get Help
When contacting our support team, please include the following information to help us assist you more effectively:
- Your device model and iOS version
- FoodTempo app version (found in Settings)
- A detailed description of the issue you're experiencing
- Screenshots or screen recordings if applicable
- Steps to reproduce the problem
Quick Troubleshooting Tips
🔄 App Not Responding
Try force-closing the app and reopening it. If the issue persists, restart your device.
📸 Photo Upload Issues
Check thatZuvio has permission to access your photos in iOS Settings > Privacy > Photos.
💳 Purchase Problems
Verify your payment method in the App Store. For refunds, contact Apple Support directly.
🔐 Subscription Issues
Manage your subscription in Settings > [Your Name] > Subscriptions on your iOS device.
📊 Data Not Showing
Ensure you have created meal entries. Data is stored locally on your device.
🎨 Theme Not Applying
Try switching to a different theme and back. If using a premium theme, verify your subscription status.
Account & Data
Data Backup: All your data is stored locally on your device. We recommend regularly backing up your device using iCloud or iTunes to prevent data loss.
Account Deletion: To delete your account and associated data, please email us at progresschinecherem000@gmail.com with your request.
Data Export: Premium members can export their data from within the app. Go to Settings > Data Management > Export Data.
Subscription & Billing
Managing Subscriptions: All subscriptions are managed through the Apple App Store. To cancel or modify your subscription:
- Open Settings on your iOS device
- Tap your name at the top
- Tap "Subscriptions"
- SelectZuvio
- Choose "Cancel Subscription" or modify your plan
Refund Requests: For refund requests, please contact Apple Support directly at reportaproblem.apple.com
Feature Requests & Feedback
We love hearing from our users! If you have ideas for new features or improvements, please share them with us at progresschinecherem000@gmail.com
Your feedback helps us makeZuvio better for everyone.
Privacy & Security
For questions about how we handle your data, please review our Privacy Policy.
If you have specific privacy concerns, contact us at progresschinecherem000@gmail.com
Report a Bug
Found a bug? We want to fix it! Please email us with:
- A clear description of the bug
- Steps to reproduce the issue
- Screenshots or videos if possible
- Your device and app version information
Need Immediate Assistance?
Our support team is ready to help you with any questions or issues.
Email Support